Patients reach you, even when reception is full.
Onla answers your clinic's phone in English and Arabic. It takes the appointment request, checks what your clinic offers and accepts, and leaves every medical question to your team.
The live call answers as Marsala, a sample restaurant.
(Sample calls)
Sample calls at Lumen Dental, a sample clinic. We set Onla up with your information and test it on your calls before a real caller hears it.
(What it handles)
The calls that eat your day.
Never the decisions.
Onla handles
- Appointment requests with a preferred day
- Insurance you accept, services and hours
- Urgent requests flagged for reception
- Location and parking
Stays with your team
- Medical advice and diagnoses
- Confirming appointments
- Test results
(Your team)
Every call leaves a request your team can act on.
Onla writes down who called, what they want and how to reach them. Someone on your team claims it, calls back and closes it with a note, and the history stays with the request.
Set up with you. Tested before it answers.
We load your clinic's information and run test calls with you before Onla picks up for a single caller.
- 01
A walkthrough of your calls
We go through the calls your team takes: what people ask, what a good outcome looks like, and what must always reach a person.
- 02
We load your business
Services, hours, areas and the rules for what Onla may say. Your number stays as it is; calls reach Onla through forwarding.
- 03
Test calls, then your callers
We call it together, in English and Arabic, until every answer is right. Only then does Onla pick up for a real caller.
- A request in English
- A request in Arabic
- A question it must not answer
- A caller who changes their mind
(Integrations)
Works with the tools your team already uses.
- Foodics
- Slack
- Zapier
- Eat App
- Microsoft Teams
- resOS
- n8n
- Telegram
- Deliverect
- Make
Alerts reach your managers on WhatsApp, Slack, Teams or Telegram. Zapier, Make and n8n pass every booking on to your other systems and bring theirs back. Connect them yourself from your dashboard, or we set them up with you.
(FAQ)
Asked before the walkthrough.
Something else on your mind? Ask in the chat, or bring it to your walkthrough.
Never. It answers what your clinic has approved, like services, insurance and hours, and passes anything clinical to your team as a written request.