No buyer or tenant goes to voicemail.
Onla answers your agency's phone in English and Arabic while your agents are out on viewings. It takes the listing, the area and a time that suits the caller, and hands the request to the right agent.
The live call answers as Marsala, a sample restaurant.
(Sample calls)
Sample calls at Keystone Homes, a sample agency. We set Onla up with your information and test it on your calls before a real caller hears it.
(What it handles)
The calls that eat your day.
Never the decisions.
Onla handles
- Listing enquiries, day or night
- Viewing requests with a preferred time
- Area, budget and move-in date, written down
- Office hours and directions
Stays with your team
- Prices and negotiation
- Confirming viewings
- Anything about a contract
(Your team)
Every call leaves a request your team can act on.
Onla writes down who called, what they want and how to reach them. Someone on your team claims it, calls back and closes it with a note, and the history stays with the request.
Set up with you. Tested before it answers.
We load your agency's information and run test calls with you before Onla picks up for a single caller.
- 01
A walkthrough of your calls
We go through the calls your team takes: what people ask, what a good outcome looks like, and what must always reach a person.
- 02
We load your business
Services, hours, areas and the rules for what Onla may say. Your number stays as it is; calls reach Onla through forwarding.
- 03
Test calls, then your callers
We call it together, in English and Arabic, until every answer is right. Only then does Onla pick up for a real caller.
- A request in English
- A request in Arabic
- A question it must not answer
- A caller who changes their mind
(Integrations)
Works with the tools your team already uses.
- Foodics
- Slack
- Zapier
- Eat App
- Microsoft Teams
- resOS
- n8n
- Telegram
- Deliverect
- Make
Alerts reach your managers on WhatsApp, Slack, Teams or Telegram. Zapier, Make and n8n pass every booking on to your other systems and bring theirs back. Connect them yourself from your dashboard, or we set them up with you.
(FAQ)
Asked before the walkthrough.
Something else on your mind? Ask in the chat, or bring it to your walkthrough.
No. Onla can say what a listing is advertised at, if you load it, but offers, negotiation and anything about a contract go to your agents as a written request.