Urgent call-outs captured the moment they ring.
Onla answers your phone in English and Arabic while your technicians are on jobs. It takes what's wrong, where and how urgent, and hands dispatch a request they can act on.
The live call answers as Marsala, a sample restaurant.
(Sample calls)
Sample calls at Breeze AC, a sample company. We set Onla up with your information and test it on your calls before a real caller hears it.
(What it handles)
The calls that eat your day.
Never the decisions.
Onla handles
- Service requests with area and urgency
- What's wrong, in the customer's words
- Coverage areas and working hours
- Follow-ups on an existing job
Stays with your team
- Quotes and prices
- Dispatching technicians
- Warranty decisions
(Your team)
Every call leaves a request your team can act on.
Onla writes down who called, what they want and how to reach them. Someone on your team claims it, calls back and closes it with a note, and the history stays with the request.
Set up with you. Tested before it answers.
We load your business's information and run test calls with you before Onla picks up for a single caller.
- 01
A walkthrough of your calls
We go through the calls your team takes: what people ask, what a good outcome looks like, and what must always reach a person.
- 02
We load your business
Services, hours, areas and the rules for what Onla may say. Your number stays as it is; calls reach Onla through forwarding.
- 03
Test calls, then your callers
We call it together, in English and Arabic, until every answer is right. Only then does Onla pick up for a real caller.
- A request in English
- A request in Arabic
- A question it must not answer
- A caller who changes their mind
(Integrations)
Works with the tools your team already uses.
- Foodics
- Slack
- Zapier
- Eat App
- Microsoft Teams
- resOS
- n8n
- Telegram
- Deliverect
- Make
Alerts reach your managers on WhatsApp, Slack, Teams or Telegram. Zapier, Make and n8n pass every booking on to your other systems and bring theirs back. Connect them yourself from your dashboard, or we set them up with you.
(FAQ)
Asked before the walkthrough.
Something else on your mind? Ask in the chat, or bring it to your walkthrough.
No. Quotes come from your technicians. Onla writes down the job, the area and how urgent it is, so the person who calls back can price it.