How guest information is handled.
What the host workspace provides today, how conversations are processed, and what needs agreement before guest use.
Five topics to review before go-live.
How it works in practice.
Staff access to venue records.
The host workspace shows saved bookings and follow-up requests for the venue linked to the signed-in staff account.
Recording needs an agreed setup.
Saved guest-call recordings and a staff recording viewer are not currently included. Before enabling guest recording, we need an agreed notice, consent process, retention policy and access controls.
Review the processing terms.
Review the service terms, privacy policy and data-processing arrangements with us before using real guest information. Ask us for the proposed data-processing agreement.
Conversation processing and data requests.
The service stores booking and conversation records and uses speech and AI providers to process conversations. See the Privacy policy for the processing details. Contact hello@onla.app about access, export or deletion requests.