Setup status and clearer requests in Onla Host
One status shows where your setup stands and whose turn it is, and Requests sorts what calls leave into three lists.
An owner shouldn't have to guess what is left before Amira goes live. Onla Host now shows one status for your venue, in the same words on Today, Setup and the sidebar, and Requests sorts what calls leave into three lists, each with one job.
One status, and whose turn it is
The status says where your venue stands and who acts next. The setup steps are yours until they're done. Then it's Onla's turn, with the date we check by.
| Status | What it means |
|---|---|
| Setting up · 4 of 6 done | Today and Setup name your next step |
| Practising · 1 of 3 good test calls | A test call counts when Amira completes what you ask |
| Onla's turn · check by Wed 4 Nov | Your part is done. Onla checks Amira on your setup and connects your number |
| Ready · waiting for your forwarding | Amira passed Onla's checks. You turn on call forwarding with Onla on a short carrier call |
Setup in the order things unblock
Setup is grouped by job: your restaurant, tables and booking rules, what Amira settles herself, then your test calls. Each part saves on its own, so a change to your hours doesn't wait on the rest. Questions to teach Amira, what she has learned and the facts she uses are together in Knowledge.
Requests in three lists
Guest asks are marked done once they're handled. A question closes when you teach Amira the answer or dismiss it.
| List | What lands there |
|---|---|
| Guest asks | Something a guest asks for after booking, such as a cake or a high chair, noted on the booking too |
| Teach Amira | A question Amira couldn't answer yet. It waits until you teach her |
| Exceptions | Something Amira couldn't settle from your setup, such as a refund, with what the guest said |
See how setup works
From the first walkthrough to the first guest call, step by step.