What Amira handles end to end.
Amira finishes a guest's request herself, inside the setup you edit. See what she completes on the call, how she learns a new answer, and the limits that stay with your team today.
A restaurant already pays people to answer the phone, so an AI host earns its place only when it does the whole job. Amira books, changes and cancels tables, books your private room with its set menu and each guest's choice, and tells the guest your deposit terms, all on the call. What she can commit to is your setup: your tables and booking rules, your set menus and deposit rule, your published information and the answers you teach her.
What Amira finishes on the call
| The request | What Amira does |
|---|---|
| A table | Checks your configured tables and times, offers another free time when one is full, and confirms only after the booking is saved. |
| A change or cancellation | Finds the reservation once the caller's details match it, then moves or cancels that same booking and reads back the result. A cancellation gets one extra readback before it goes through. |
| A private room or group | Books your configured room within its capacity. Where you add set menus, she quotes the ones that fit the group, the day and the notice, and saves each guest's choice on the booking. See private dining and group bookings. |
| A deposit | Where you set a deposit rule, she tells the guest the amount and the deadline. Onla does not take the payment, and no payment link is sent. |
| A venue question | Answers from your menu, hours, location and the information you publish, and from the answers you have taught her. |
When she doesn't know the answer
Amira says plainly that she doesn't have that detail and finishes the rest of the call. She never fills the gap with a guess.
A question she notes appears in your dashboard. Answer it once and Amira uses your answer on every call after, with no separate publish step. Everything she has learned is listed in Setup with its source, and one tap removes an answer.
You draw the lines
Floor and booking rules
Tables, service times, booking limits and the private room. Amira books only what fits them.
Set menus and the deposit
Each menu's price per guest, courses, group size, days and notice, and the deposit rule: from what party size, on which days, how much per guest and how long guests have to pay, and how they pay.
Your information
Menu, parking, house policies and today's note, published from your dashboard.
The more of your restaurant the setup holds, the more requests Amira finishes. Bring the floor-rules checklist to your setup walkthrough.
The limits today
| The request | What happens today |
|---|---|
| Allergy questions | Amira gives no allergy or medical advice and does not confirm halal status. She records the question for your team with the conversation. Read allergy, halal and dietary questions. |
| Complaints, refunds | Recorded for your team with the conversation. |
| Asking for a person | Recorded for your team with the conversation. There is no live call transfer today. |
| Cakes and extras | Cakes, decorations and other extras are saved on the booking. Amira does not confirm they will be ready. |
In each case Amira tells the guest what she has done and does not promise a callback. A saved request does not mean anyone has contacted the guest. We are moving each of these into the setup you edit, so that Amira can finish them too.
What your team sees
Every conversation appears in your dashboard with what Amira did: the booking, the set menu and the guests' choices, the deposit owed and any request she recorded. Your team can review all of it, change the booking and update the deposit status. A booking Amira made does not wait for anyone's approval.
Amira for restaurants: the facts
- Bookings
- Amira books, changes and cancels reservations herself. She checks your configured tables and times, offers another free time when needed, and only says a booking is confirmed after it has been saved.
- Languages
- Amira works in English and Arabic. Real-call qualification is in progress: Arabic names, phone numbers and saved booking details are qualified and tested with your team before guest calls.
Questions restaurants ask
Does a person need to confirm a booking Amira makes?
No. Amira checks your tables and booking rules and confirms only after the booking is saved. Changes and cancellations work the same way once the caller's details match the reservation.
Can Amira book a private dining room with a set menu?
Yes, where you add set menus in Setup. She books the room, quotes the menus that fit the group, the day and the notice, and saves each guest's choice on the booking. The sample restaurant in the demo has no set menus.
Does Amira take the deposit?
No. Where you set a deposit rule, she tells the guest the amount and the deadline it sets. Onla does not take the payment, and no payment link is sent.
What happens when a guest asks something Amira doesn't know?
She says she doesn't have that detail, offers to note the question and finishes the rest of the call. A noted question appears in your dashboard: answer it once and she uses your answer on every call after.
Can Amira transfer a call to a person?
Not today. Requests for a person, complaints and allergy safety questions are recorded for your team with the conversation, and Amira does not promise the guest a callback.
Are guest calls recorded for staff to play back?
Saved guest-call recordings and a staff recording viewer are not offered today. Your dashboard shows the conversation and what Amira did.
Give Amira a whole request
Call Marsala, our sample restaurant, book a table and then change it. Then walk us through your own setup.
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